Rigid Policies, No Accountability, No Refund

My experience with Sculpt has been extremely disappointing, and after weeks of back‑and‑forth emails, I feel other customers deserve to be warned.

I purchased a push‑up bra and followed every instruction from Sculpt’s support team — including providing measurements, trying two different sizes (first M, which was too bulky, then S which is too small), and exchanging the product twice. **Neither size fit**, despite their own recommendations. This is not a “preference issue”; it is a product that simply does not fit as advertised and is therefore **not fit for purpose**.

Instead of acknowledging this, Sculpt repeatedly hid behind a rigid “no refunds” policy, even when it was clear that no size or model in their range would solve the problem. Their solution was to push me toward **completely different products** (shapewear bras and unrelated items), which is not what I purchased and does not address the issue.

What is most concerning is the inconsistency in their explanations. Sculpt claims that returned bras are “never placed back into stock” for hygiene reasons — yet they continue to offer exchanges for the exact same items. This raises serious questions about transparency and honesty. The bra I returned was tried on once at home and is in perfect, resalable condition. The hygiene argument is being used selectively to avoid refunds, not to protect customers.

After spending **over R1,300** and following every recommendation from their team, I am left with two bras I cannot wear and a company that refuses to take responsibility for a product that does not fit as advertised. Their customer service is dismissive, inflexible, and more focused on defending policy than resolving legitimate customer issues.

I attempted to resolve this privately and politely for weeks. Sculpt made it clear they are unwilling to offer a fair outcome.

**I strongly advise other customers to think twice before purchasing intimate items from Sculpt. If the product does not fit you — even if you follow all their instructions — you will be stuck with it and your money will be gone.**