Bad quality product

Good morning. I’m honestly not happy with the Tummy Control that I received. Unfortunately, it keeps rolling down when I wear it, which makes it uncomfortable and does not provide the support I expected. I’m not satisfied with the product

Their response: Good day,

Thank you for taking the time to share your honest feedback with us. We sincerely apologise that the item did not meet your expectations, and we truly appreciate you bringing your concerns to our attention.

Unfortunately, as you have mentioned that the item has been worn, we would not be able to assist with an exchange due to our hygiene policy.

We completely understand how disappointing this may be and apologise for any inconvenience caused. Your feedback is valuable to us and will be shared with our team as we continue working to improve our products and customer experience.

Mine:I am extremely dissatisfied with the outcome of my complaint. From your response, it feels as though I am simply expected to accept that I have spent over R600 on a product that does not work as expected and that my money is now wasted.

How was I supposed to know that the Tummy Control would roll down and not perform properly without actually wearing it? If I had known that I would have no assistance once I discovered the problem, I would never have purchased the item or even attempted to wear it.

I understand your hygiene policy, but I also believe that customers should receive some form of assistance when a product does not perform as expected.

What is particularly disappointing is that no alternative solution has been offered.No refund, no voucher, no discount, NOTHING.

I paid over R600 for a product that I cannot use, and I am now being told that there is nothing you can do. I do not consider this a satisfactory resolution, and I am certainly not “okay” with losing my money.

I am requesting that my complaint be reconsidered by senior management and that a reasonable goodwill solution be offered.

I look forward to your response and hope this matter can be resolved fairly.

Kind regards

Please assist