Missing scrubtop Order#18797

I am writing this out of sheer frustration and disappointment with Scrubos. I ordered a scrub set (pants and top) under Order #18797, looking forward to receiving what I paid for. Instead, only the pants arrived, and the scrub top I paid for was missing.

What has upset me even more is the way this issue has been handled. I reached out immediately, sent every detail they asked for, and followed up multiple times. Yet I keep receiving empty reassurances, delays, and no real action. I was told the matter would be looked into “tomorrow,” but tomorrow keeps coming with no response.

It feels as though my concerns are being ignored, and that I, as a paying customer, am not being taken seriously. This has left me feeling incredibly disappointed and honestly quite helpless. I trusted this company with my money, and all I’m asking for is the item I paid for—or at least clear communication and accountability.

I am urgently requesting:

Delivery of the missing scrub top, or

A refund for the top without further excuses or delays.

I truly hope this complaint will finally push Scrubos to take responsibility and resolve this matter. No customer should have to beg for what they rightfully paid for.