SP
Sangiwe P
1 reviews | Active since Jun 2022
21 Dec 2024, 10:10
Very Disappointed with Inaccurate Inspection Report I used Screan in Cape Town for a pre-purchase vehicle inspection, trusting their expertise
Very Disappointed with Inaccurate Inspection Report I used Screan in Cape Town for a pre-purchase vehicle inspection, trusting their expertise. Unfortunately, they failed to identify a critical issue with the car’s clutch, which failed shortly after purchase. Despite their recommendation to buy the car, the oversight has cost me significantly in repairs. When I brought this to their attention, they refused to refund my money or take accountability. This experience has left me feeling let down and frustrated. I cannot recommend Screan for reliable vehicle inspections.
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Screan South Africa's replyOfficial
21 Dec 2024, 10:35Hi Noloyiso,
We are really sorry that you had to experience this purchase problem from We Buy Car's.
Our intention at Screan is to inspect the vehicle and provide you with a high-level review of the vehicle you are looking to buy. We feel we have given you the best advice regarding this particular vehicle and remind you that our inspections are only valid for the day of inspection as we have no idea what happens to the vehicle once the Screaner leaves the premises. We generally do not prompt our customers to buy or not to buy as that decision lies solely with you but if the Screaner feels the car is a definite "must buy", he might recommend from time to time.
If the issue cropped up shortly after purchasing the vehicle, you do have recourse with the dealership under the Consumer Protection Act. Also, we see that your vehicle is still under warrantee.
Here is what the Screaner said of your issue: "Good day. Unfortunately as you have indicated that the problem is a intermittent problem and not a permanent problem. At the inspection, the vehicle was driven about 8 kilometers and unfortunately intermittent issues may not present itself during this time."
Regards
Team Screan
We are really sorry that you had to experience this purchase problem from We Buy Car's.
Our intention at Screan is to inspect the vehicle and provide you with a high-level review of the vehicle you are looking to buy. We feel we have given you the best advice regarding this particular vehicle and remind you that our inspections are only valid for the day of inspection as we have no idea what happens to the vehicle once the Screaner leaves the premises. We generally do not prompt our customers to buy or not to buy as that decision lies solely with you but if the Screaner feels the car is a definite "must buy", he might recommend from time to time.
If the issue cropped up shortly after purchasing the vehicle, you do have recourse with the dealership under the Consumer Protection Act. Also, we see that your vehicle is still under warrantee.
Here is what the Screaner said of your issue: "Good day. Unfortunately as you have indicated that the problem is a intermittent problem and not a permanent problem. At the inspection, the vehicle was driven about 8 kilometers and unfortunately intermittent issues may not present itself during this time."
Regards
Team Screan
Screan South Africa's reply21 Dec 2024, 10:35
Official
Hi Noloyiso,
We are really sorry that you had to experience this purchase problem from We Buy Car's.
Our intention at Screan is to inspect the vehicle and provide you with a high-level review of the vehicle you are looking to buy. We feel we have given you the best advice regarding this particular vehicle and remind you that our inspections are only valid for the day of inspection as we have no idea what happens to the vehicle once the Screaner leaves the premises. We generally do not prompt our customers to buy or not to buy as that decision lies solely with you but if the Screaner feels the car is a definite "must buy", he might recommend from time to time.
If the issue cropped up shortly after purchasing the vehicle, you do have recourse with the dealership under the Consumer Protection Act. Also, we see that your vehicle is still under warrantee.
Here is what the Screaner said of your issue: "Good day. Unfortunately as you have indicated that the problem is a intermittent problem and not a permanent problem. At the inspection, the vehicle was driven about 8 kilometers and unfortunately intermittent issues may not present itself during this time."
Regards
Team Screan
We are really sorry that you had to experience this purchase problem from We Buy Car's.
Our intention at Screan is to inspect the vehicle and provide you with a high-level review of the vehicle you are looking to buy. We feel we have given you the best advice regarding this particular vehicle and remind you that our inspections are only valid for the day of inspection as we have no idea what happens to the vehicle once the Screaner leaves the premises. We generally do not prompt our customers to buy or not to buy as that decision lies solely with you but if the Screaner feels the car is a definite "must buy", he might recommend from time to time.
If the issue cropped up shortly after purchasing the vehicle, you do have recourse with the dealership under the Consumer Protection Act. Also, we see that your vehicle is still under warrantee.
Here is what the Screaner said of your issue: "Good day. Unfortunately as you have indicated that the problem is a intermittent problem and not a permanent problem. At the inspection, the vehicle was driven about 8 kilometers and unfortunately intermittent issues may not present itself during this time."
Regards
Team Screan