Boodle bad service

As a customer of boodle loans. I have to say this the customer service has gone down, their smile rank is a no smile rank. The sales team have become so.lax in their work, they don't even attempt to assist. It's no more a pleasure doing any credit with boodle as they point blank have become lax in their work and what gets blamed the system which they work with, if a customer mattered they would go that extra mile however they don't do that anymore.