Radiologist has no care for Patients/People

• I had an appointment for CT scan at 14H00 on the 5th June 2024 • I made sure I was more than one hour at reception as requested. • Reception staff very helpful including the first staff member to assist me at the back reception office outside the CT scan. • My blood pressure was not at required readings, hence I was given beta-blocker to bring it down. • Waited until 14H00 (was sitting in-front of the clock) • Two other patients had gone in front of me, which was perfectly acceptable due to me waiting for pressure to come down etc. • I was then called inside, told to lay on table, two ladies started to stick the tabs on my chest. • Radiologist assisted me on my left, I heard her complain about some issue • Radiologist was in a hurry, I could hear & see she was agitated. • Radiologist helping me on the right, (very polite, very professional) • They then switched the machine on and when it moved inwards I heard the cable stretch & snap. • This happened on my left side, clearly not checked by Radiologist (due to her carelessness & attitude, in-front of the patient) Something I must bring to your attention. Reason the cable broke – I was put into the machine feet first at Panorama ! (wrong way completely) At this stage I had not even been given the dye into my blood, Cape Gate experience: • Excellent staff, very friendly – helpful – care for me the patient was outstanding. Completely different experience ( all branches should be the same wherever you go !) • – Cape gate put me in head first the way the machine is so designed ! I have always been a firm believer of don’t blame them train them. However the Lady in question has attitude problem which needs to be addressed. I been in the Service deliver field all my life, negligence/careless/incorrect attitude is totally unacceptable.