Scott's Shipping Services: Worst choice ever.

They have a catchy website, making bold promises. But they cannot deliver. This is Report 1 of my experience with them; I will compile Report 2 in due course, as a progress follow up.

It must rate as one of my worst decisions made in 2026, to use this company. From the get go, I experienced problems with them: their website took more than 3 days to reflect my payment made directly through their website payment system.

As at today, 19th August, 2026, I have no tracking information available about my order placed with them and paid for 32 days ago (17th July, 2026).

They have a 'Tracking' facility on their website which is utterly useless, because it is not maintained; after seeing no progress on the facility for a week after placing the order, I was moved to writing a progress enquiry email to them. Only then, after days, I received a reply that the item was purchased and on its way to their US warehouse. Their website tracking facility for my purchase, however, still contains exactly the same information today, as it did 32 days ago, i. e. , 'Processing'.

Except for this one rare communication from them more than 3 weeks ago, and this only after I sent them an irate-filled email, I've heard nothing back from them since, except for an automatic, standard AI-generated email reply a week ago, which stated that they're experiencing a backlog, attributed to the Iran war.

My order with them is still awaiting delivery after 32 days. They are not contactable via telephone or WhatsApp; they are only contactable via email, and then they state that they will only reply after 3 business days; then when they reply, it is not a human being, it is an automatic AI-generated reply.

I'm at a point where I feel they might be *****sters, and that I may have to bring legal action against them. On the other hand, I'm hoping that I may be wrong, and that they will finally deliver, albeit possibly after I'm dead, and that, after having lived a long life.

Be that as it may, I decided to write this evaluation in the interim, as a warning to potential customers who are considering using Scott's Shipping: if you are okay with a company which has no effective communication channels, if you are okay with being placed in a situation of nail-biting anguish for months, worrying whether your money is lost, did you make the right decision, how come you cannot properly get hold of anyone in charge to get answers, then use this company. This company does not deserve anyone's business, for all the reasons mentioned above.

As an end-note: their last AI-generated communication to me mentioned a 'Payment Reversal Facility', which stated that if you have not received your goods within good time, you can request a payment reversal, but only after 60 days of non-delivery has passed; based on their past performance and behaviour, I am sceptical. Who, anyway, takes 60 days to deliver an item from US to South Africa? If I had rather chosen a camel service, even having to navigate the Atlantic and then the dangerous Cape flats, I believe my order would've arrived sooner than what they offer.