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Derek C

1 reviews | Active since Mar 2009

15 Jun 2016, 07:24

Covered under warranty, will take a month to fix

<p>Worse mistake I ever made was to buy a Scott Spark 940. By no means top of the line but still not the cheapest bike. I had the swing arm break on my during normal riding almost 2 weeks ago. After having to provide invoices etc for a 1.5 year old bike which have a 5 year warranty on the frame and cannot possibly be older as this is a 2015 model I have been informed that the warranty claim has been approved. However they will only get stock on 30 June, or around a month after the incident. If this was a brand new model or a really old one I could understand it. As it is my training has been interrupted for 2 weeks and now I have at least another 3 weeks to go before I can hopefully start again. Won't be buying a Scott in South Africa again</p>

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Derek C's update15 Jun 2016, 09:13
Reviewer Update

Scott has since contacted me and offered me a loan bike while we wait for the part. Much appreciated and really helps to solve the problem