Scotsman Ice Machine - Service Department

Item: Scotsman
Rating: 1
Author: Ruan K

Do not service your ice machine with Scotsman, Jetpark, Boksburg. Their terms is misleading and so is their sales personnel. They con you by removing your machine off site and charge you an arm and a leg to get your unit back. Make use of private companies or individuals to service your units. Scotsmansa Boksburg Jetpark is ******* and devious in their service industry business.

Helpful (0)

Replies (2)

Scotsman's replyOfficial

28 Mar 2022, 08:40

Good Day Sir,

Thank you for the below.
Please note it's only misleading when one does not read, listen, or has other intentions in mind.

Please feel free to contact our offices regarding the above statement.

Regards
Scotsman Ice Systems SA
Service Manager

Scotsman's reply28 Mar 2022, 08:40

Official

Ruan K's updateReviewer Update

29 Mar 2022, 14:35

Funny how the customer should phone the service provider and not the other way around? This kind of knee jerk reply is already testament of what can be expected from Scotsman SA.
The service agent clearly stated that their will be no additional charges and you charge me R1400 for pick up and collection????
Please feel free to phone me to discuss how you justify such ludicrous fees under hidden agendas, Mr Service Manager.
Strange how at least 10 house holds in our estate group second my disgust with your company.

Ruan K's update29 Mar 2022, 14:35

Reviewer Update