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<p>i spoke to Scorpion with regards to my case i think two weeks ago, they said they would help me with my matter, after sending the necessary documents, i sent couple of emails called aswell, butthe person handling my case was unavailable. i still havent heard anything with regards to my case. i dont think its fair for me to keep following up as i feel i deserve better service than this.</p> <p> </p> <p>Previously i had great experience from Scorpion where the feedback and eta was awesome. now i am getting disappointed. all i ask for is feedback.</p> <p> </p> <p> </p>
Dear Ms Nkomo,
Thank you for bringing this complaint to our attention.
We confirm that Ms Zandile Dlamini, Stephanie Nagoor and Simone Govender of our offices have contacted you regarding this complaint and same has been fully discussed with you. Once against we wish to apologise for the delays encountered in your matter and have taken steps to correct same.
We confirm having advised you that Simone Govender is the Legal Advisor assigned to your cases and will be referring same to the Banking Ombudsman for their investigation against your bank. We are also communicating with your bank to obtain the outcome of their investigation as well as their written repudiation of your claim. You will be kept informed of developments as we progress with the matter.
We are also pleased to hear that we have assisted you well with your other matters in the past and are grateful for this compliment.
Should you have further queries regarding this matter, kindly do not hesitate to contact our Simone Govender on 031- *** or email her on *** or our Customer Care Department on ***where our staff will gladly assist you.
Thanks and regards,
Mboneni Rathiyaya, GM – Legal and Customer Care
Dear Ms Nkomo,
Thank you for bringing this complaint to our attention.
We confirm that Ms Zandile Dlamini, Stephanie Nagoor and Simone Govender of our offices have contacted you regarding this complaint and same has been fully discussed with you. Once against we wish to apologise for the delays encountered in your matter and have taken steps to correct same.
We confirm having advised you that Simone Govender is the Legal Advisor assigned to your cases and will be referring same to the Banking Ombudsman for their investigation against your bank. We are also communicating with your bank to obtain the outcome of their investigation as well as their written repudiation of your claim. You will be kept informed of developments as we progress with the matter.
We are also pleased to hear that we have assisted you well with your other matters in the past and are grateful for this compliment.
Should you have further queries regarding this matter, kindly do not hesitate to contact our Simone Govender on 031- *** or email her on *** or our Customer Care Department on ***where our staff will gladly assist you.
Thanks and regards,
Mboneni Rathiyaya, GM – Legal and Customer Care