Years as a Client, Zero Support When a Dispute Arose

I have been a Scorpion client for years, yet when I truly needed help, I was completely let down. A Fibre-to-the-Home provider failed to deliver Wi-Fi services, repeatedly disrupting my ability to work from home. Despite this, they demanded payment for an extra month after cancellation. I submitted all evidence to Scorpion, only to be told to pay first and then seek legal help elsewhere. This makes no sense. How do you pay a supplier who is not providing a service while also paying a new one just to keep your job? I pay Scorpion for legal protection, but when the moment came, I was left alone. This experience has been frustrating, stressful, and deeply disappointing. I am now seriously reconsidering my membership.