1 reviews | Active since Mar 2016
Worst Service Ever
I contacted (via telephone) Scorpion Legal on Friday the 9th of February 2018 to log a request for assistance with a critical legal matter - I Spoke to Kagiso (Legal Team). Kagiso took all of my info and requested that I sent her an email to ********** with the all the details of my legal matter - I did as per the request using my email address ********** they have on their system and typed in my account number as the subject code.
Kagiso promised to call me as soon as the email has been received - I am still waiting on her to call me till to this very minute.
I followed up on my query due to the critical nature of my legal matter on Tuesday the 13th of February 2018 and spoke to some agent who confirmed that my emails were received and the legal team will contact me in regards to my legal matter before close of business - To this very minute I am still waiting on that call.
I just contacted the Legal team at 14:43 and spoke to a lady by the name of Mmaphuti who advised me to hang on the line while she gets all my emails I sent regarding my legal matter because there were no details added on my account by Kagiso. Wile holding on the line for approximately 20 minutes, the line was disconnected - Mmaphuti just hanged up on me and now the time is 15:27 and not even the courtesy to call me regarding my critical legal matter.
What kind of business is Scorpion Legal running with such appalling service from both your contact center and legal team?
It's easy to be debiting hard earned monies from your clients and you not proving any service for it - This is blatant broad day ******* that you are running and a typical fly-by-night company.
I demand service for my monies I keeping paying you or else my next complaint goes to Consumer Watch Structures and the Ombudsman.
Mpho Letsoalo - ********** 912 Account Number - **********
Dear Mpho,
Thank you for bringing this complaint to our attention.
We confirm that Mr Darius Molobi, Regional Manager responsible for our Legal Contact Centre, has contacted you regarding this complaint and that he has discussed this with you in full detail. Once again, we wish to apologise to you for the delays encountered in your matters and to advise that we are taking steps to address.
We confirm having advised you that we have referred your matter to our Senior Legal Advisor, Mr Magezi Bila, for his assessment and further attention. Mr Bila has also contacted you regarding this matter and is currently dealing with it and will provide feedback to you as soon as same become available.
Should you have further queries or wish to clarify anything regarding these matters, kindly do not hesitate to contact Mr Darius Molobi on *** or our Customer Care Centre on ***where are staff will gladly assist you.
Kind regards,
Adv. Mboneni Rathiyaya
Executive Officer: Legal and Customer Care
Dear Mpho,
Thank you for bringing this complaint to our attention.
We confirm that Mr Darius Molobi, Regional Manager responsible for our Legal Contact Centre, has contacted you regarding this complaint and that he has discussed this with you in full detail. Once again, we wish to apologise to you for the delays encountered in your matters and to advise that we are taking steps to address.
We confirm having advised you that we have referred your matter to our Senior Legal Advisor, Mr Magezi Bila, for his assessment and further attention. Mr Bila has also contacted you regarding this matter and is currently dealing with it and will provide feedback to you as soon as same become available.
Should you have further queries or wish to clarify anything regarding these matters, kindly do not hesitate to contact Mr Darius Molobi on *** or our Customer Care Centre on ***where are staff will gladly assist you.
Kind regards,
Adv. Mboneni Rathiyaya
Executive Officer: Legal and Customer Care