XM
Xolani M
1 reviews | Active since Oct 2010
22 Jul 2015, 21:57
Worst Service Ever
I lodged a formal complaint against my Body Corporate in May 2015, to date i have not received any tangible feedback. I played my part by doing a follow up with Rose and Nomangesi Gqubule but got no joy. There is too much competition within your field for me to accept such substandard and low class service from you. <br> <br> You quick to deduct from my account and very slow to resolve your customer's issues.<br> <br> I have lost hope in getting my problem resolved, now all i'm asking for is that you get one of your Agents to contact me so i can cancel this policy as soon as possible. My policy number# ***.
Helpful (0)
Replies (1)0
Replies (1)
Scorpion Legal Protection's replyOfficial
27 Jul 2015, 10:11Hello Madash,
We have discussed the above matter with you and we confirm that we will contact the body corporate to correct their mistake.
Our records show that they already conceded their mistake in May 2015 when Thabiso from our offices spoke to them. We apologise that our mentioned staff members did not return your call. We are investigating the reasons for this and appropriate action will be taken to try and avoid this in future.
We will updated you on the progress made with the body corporate.
Thanks
Rob Smith
We have discussed the above matter with you and we confirm that we will contact the body corporate to correct their mistake.
Our records show that they already conceded their mistake in May 2015 when Thabiso from our offices spoke to them. We apologise that our mentioned staff members did not return your call. We are investigating the reasons for this and appropriate action will be taken to try and avoid this in future.
We will updated you on the progress made with the body corporate.
Thanks
Rob Smith
Scorpion Legal Protection's reply27 Jul 2015, 10:11
Official
Hello Madash,
We have discussed the above matter with you and we confirm that we will contact the body corporate to correct their mistake.
Our records show that they already conceded their mistake in May 2015 when Thabiso from our offices spoke to them. We apologise that our mentioned staff members did not return your call. We are investigating the reasons for this and appropriate action will be taken to try and avoid this in future.
We will updated you on the progress made with the body corporate.
Thanks
Rob Smith
We have discussed the above matter with you and we confirm that we will contact the body corporate to correct their mistake.
Our records show that they already conceded their mistake in May 2015 when Thabiso from our offices spoke to them. We apologise that our mentioned staff members did not return your call. We are investigating the reasons for this and appropriate action will be taken to try and avoid this in future.
We will updated you on the progress made with the body corporate.
Thanks
Rob Smith