1 reviews | Active since May 2016
Worst service ever
<p>I've been calling since last week for feedback regarding my query, all I get is that a legal advisor will call me back till date I'm still waiting. Nd every time I call I hv to explain myself over and over again I dnt think they even captured my query onto their systems.</p>
Dear Mpho,
Thank you for bringing this complaint to our attention.
We confirm that Mr Darius Molobi, Regional Manager responsible for our Legal Contact Centre, has contacted you regarding this complaint and that he has discussed this with you in full detail. Once again, we wish to extend our apologies to you for the delays encountered in acknowledging receipt of your mail and processing it.
We confirm that we have received your e-mail and attachments and have already assigned a Senior Legal Advisor to attend to it on an urgent basis. Further that Mr Magezi Bila, our Senior Legal Advisor, has already made contact with you regarding this matter and that same is receiving attention.
We trust this helps resolve your complaint. Should you however have further queries regarding this matter or wish to clarify anything, kindly do not hesitate to contact Mr Darius Molobi on 011 -*** or our Customer Care Centre on ***where our staff will gladly assist you.
Thanks and regards,
Mboneni Rathiyaya, GM – Legal and Customer Care
Dear Mpho,
Thank you for bringing this complaint to our attention.
We confirm that Mr Darius Molobi, Regional Manager responsible for our Legal Contact Centre, has contacted you regarding this complaint and that he has discussed this with you in full detail. Once again, we wish to extend our apologies to you for the delays encountered in acknowledging receipt of your mail and processing it.
We confirm that we have received your e-mail and attachments and have already assigned a Senior Legal Advisor to attend to it on an urgent basis. Further that Mr Magezi Bila, our Senior Legal Advisor, has already made contact with you regarding this matter and that same is receiving attention.
We trust this helps resolve your complaint. Should you however have further queries regarding this matter or wish to clarify anything, kindly do not hesitate to contact Mr Darius Molobi on 011 -*** or our Customer Care Centre on ***where our staff will gladly assist you.
Thanks and regards,
Mboneni Rathiyaya, GM – Legal and Customer Care