1 reviews | Active since Jan 2018
Worst legal protection policy
Hi, I have been a policy holder of scorpion legal since 2013. In 2014 /03 /14 i went for assistance with a motor vehicle collision issue, they have been of not much help at all even till today they still haven't even made any tangible progress, I have to constantly call to find out whats going on with the case, and they just tell me they will call me back and they never do. I dont even know whether they even still busy with the case or they repudiated the case again with out even telling me.
Since 2013 when i joined scorpion they have never won any case on my behalf, even small claims. I just get told they busy working on it and i have to keep calling them to find out if there's any progress, and more than once they repudiated my claims and never told me about it,I only found out when i called to complain.
According to my observations scorpion gives inexperienced, entry level lawyers to handle cases cause they probably cheaper. Then cause of lack of experience the lawyers just end up repudiating cases. I mean how hard is it to deal with a simple motor vehiclecollision issue, Its been 4years now, no progress at all just empty promises. Even with small issues scorpion has just been very useless.
And as if that's not bad enough now i find out the monthly payments i have been making weren't being put under policy, i find out im owing for 3 months yet i have been paying.
No customer service, no service delivery. No value for my money, just a waste.
Dear Frank,
Thank you for bringing this complaint to our attention.
We confirm that Ms Richelle Ramlucken and Liz Nair, Managers responsible for our Civil Claims Department, have both contacted you regarding this complaint and that they have discussed this with you in full detail.
We confirm having advised you that we have sought progress reports from your attorney, Jan Rossouw Attorneys, in respect of the legal processes in both your civil matters and have given you feedback on both matters. They will also keep you informed of further developments regarding these matters in due course.
We confirm further that our Premium Collection Department is also looking into your concerns regarding capturing of your premiums and confirm that they are in contact with you regarding this with the view to resolve.
Should you have further queries or wish to clarify anything regarding these matters, kindly do not hesitate to contact Ms Liz Nair on *** or our Customer Care Centre on ***where are staff will gladly assist you.
Kind regards,
Adv. Mboneni Rathiyaya
Executive Officer – Legal and Customer Care
Dear Frank,
Thank you for bringing this complaint to our attention.
We confirm that Ms Richelle Ramlucken and Liz Nair, Managers responsible for our Civil Claims Department, have both contacted you regarding this complaint and that they have discussed this with you in full detail.
We confirm having advised you that we have sought progress reports from your attorney, Jan Rossouw Attorneys, in respect of the legal processes in both your civil matters and have given you feedback on both matters. They will also keep you informed of further developments regarding these matters in due course.
We confirm further that our Premium Collection Department is also looking into your concerns regarding capturing of your premiums and confirm that they are in contact with you regarding this with the view to resolve.
Should you have further queries or wish to clarify anything regarding these matters, kindly do not hesitate to contact Ms Liz Nair on *** or our Customer Care Centre on ***where are staff will gladly assist you.
Kind regards,
Adv. Mboneni Rathiyaya
Executive Officer – Legal and Customer Care