Worst Customer Service Story

Please note I did NOT just jump in here ,I made numerous calls , emails to Scorpion and I have lodged formal complain through their website but as usual I am yet to see them at least doing basics brilliantly Service at Scorpion Legal Protection is below expectations Due to their ongoing delays and failure to execute as they should in 2016 I hired my own lawyer as of bail application stage .She did a great job and later they appointed their Laywer on the case stating they will reimburse me for bail and presantation and consequently leaving me with responsibilities of sending emails to them almost every month since 2017 to date No payment and no action let alone just yes/no answer

Another annoying fact is that I submitted my request for Tax returns on the 3/07/2019 .I have been following with them, they asked different stuff ,finally one Guy told me ,File was in good order however it wasn’t given to Tax Practitioner .but to my shocking surprise when I called after lodging another complain ,I was told they could NOT open IRP5 as it requires password ,Really now ??? I repeatedly tried to ask their representative if they will be able to assist me so I can just do it myself on E Filling like I have been doing in the last 10 years ,They said no we have everything and we will be of assistance . I am most annoyed that I wasted my time trying to beg Scorpion to do their own work ,My intetion when I joined them was for them to be my legal battles fighters now they ha[ppen to be my legal problems and I need a lawyer to assist me against them .This is a pain that we sometimes face . Now after more than a Month they have just told me to resubmit all the docs as there was no attachment to my initial instructions. I Feld like they now make fool out of their client as two officials already informed me file was in order it will be handed to the line Manager named Ramollo .One said IRP5 Could not be opened and I have already printed it and re-scanned two weeks ago. I trust this is not the right way of Scorpion to conduct business with valued customers .

Scorpion if you come accross this some day .I am your client i need to find out if you will be able to assist me with my Tax returns ,Please check my 6 emails .Also check with Zandile howfar she with 2016/2017 claim matter