1 reviews | Active since Apr 2010
Worse service ever
<p>I app**** for Scorpion membership, and when my documents came, they had wrong name and surname, even the card. I tried to call their contact center, I had to hold for 11 minutes before someone helps me(imagine if I had I legal problem). </p>
Hello Thabo,
Thank you for bringing this complaint to our attention.
We confirm that Mr Darius Molobi of our Legal Contact Centre as well as Ms Lindo Letlape of our Admin Contact Centre have both contacted you regarding this complaint and that same has been fully discussed with you. We wish to once again extend our apologies for the capturing error that occurred in the capturing of your details onto our system as well as the time delays in responding to your call. We are taken steps necessary to rectify these errors from recurrence.
We confirm further that your details have since been updated correctly on our system and that your policy has been terminated as per your request. As advised, we appreciate and value your membership with us and shall contact you in a month’s time as requested.
Should you have any further queries or require clarity regarding this, kindly do not hesitate to contact our Customer Care Department on ***where our staff will gladly assist you.
Kind regards,
Mboneni Rathiyaya - GM Legal & Customer Care
Hello Thabo,
Thank you for bringing this complaint to our attention.
We confirm that Mr Darius Molobi of our Legal Contact Centre as well as Ms Lindo Letlape of our Admin Contact Centre have both contacted you regarding this complaint and that same has been fully discussed with you. We wish to once again extend our apologies for the capturing error that occurred in the capturing of your details onto our system as well as the time delays in responding to your call. We are taken steps necessary to rectify these errors from recurrence.
We confirm further that your details have since been updated correctly on our system and that your policy has been terminated as per your request. As advised, we appreciate and value your membership with us and shall contact you in a month’s time as requested.
Should you have any further queries or require clarity regarding this, kindly do not hesitate to contact our Customer Care Department on ***where our staff will gladly assist you.
Kind regards,
Mboneni Rathiyaya - GM Legal & Customer Care