ND
Noah D

1 reviews | Active since May 2017

29 Jun 2020, 13:14

Worse Service

After My Employer informed me on the 25th about terminating my permanent employment,I made various calls to Scorpion and sent emails begging for Advise / Help .On the 29 Legal Advisor called and she was in a Position of there so called Mutual Separation document from My Employer .By that time the document was NOT signed .Scorpion Advisor advised from her Mandate as an Advisor that I must accept the Offer because taking on My Employer on a Legal battles will NOT help .I was shocked by this however as i was coping under severe depression and Frustration of losing permanent Employment only on my 2nd year I thought is all ok .They are acting in my best Interest.

What makes me doubt all the Advise that was given to me is I sent a request via Scorpion website and sent 2 emails requesting 12 months relief as they're already aware of my satiation. The same document they acted on giving Advisor is now NOT valid to be used by them to consider my application .

I complained on their website and responded to their email on the 26th June ,No answer till Now .What is Scorpion best at,If they are unable to be there for their Customers during time of retrenchment, What ??? I did NOT say they must definitely put me through the relief, I just app**** like I did with my Banks and expected YES or NO but all I got was excuse then silence as usual.

Again ,I have informed Scorpion about having issues to clear my name on debt review since 2018,I tried myself via calls and email but the Company called Debt Busters just ignored me after I settled the accounts. To date Scorpion did Nothing ,said nothing all they are best at is to receive query then close the case before the matter is allowed to rest

Scorpion Management ,Please note I am a client and u have had it with runaround every time I ask you do the work that brought our relationship in to existence. Your records just shows all cases / files are closed but matters are far to be resolved

I am here because you ignored my internal complaints

0
Replies (1)
Scorpion Legal Protection
Scorpion Legal Protection's reply29 Jun 2020, 13:31
Official
Good day Noah, 
    
We acknowledge receipt of your review registered on this platform for which we thank you.
    
We take our customers' concerns very seriously and have thus escalated same to  Mr Welile Nodada the Regional Manager responsible for our Legal Call center, who should make contact with you within the next 24 hours.
    
We trust you'll find this in order and will let us know, through our Customer Care Department at ***should you require further assistance or clarity on anything.
  
Thank you kindly,
  
Faith Mpungose
  
Customer Care Manager