1 reviews | Active since Jun 2015
Worg details on my policy
I got my policy documents today and to my surprise I find a few stuff missing on my documents and I did tell the agent that opened my policy in detail how to put the surnames on my funeral policy and I told her to but the beneficiary on my legal policy and that was not done
Dear Abdul,
Thank you for bringing this complaint to our attention.
We confirm that Ms Asmitha Singh, Senior Manager responsible for our Telemarketing department, and our Customer Care department have contacted you regarding this complaint and that they have discussed this with you in full detail. Once again, we wish to apologise for the typing error which occurred on your details and also confirm that same has been fixed in line with your request.
Should you however have further queries regarding this matter, kindly do not hesitate to contact our Admin Contact Centre or our Customer Care Centre on ***where our staff will gladly assist you.
Kind regards,
Adv. Mboneni Rathiyaya
Executive Officer: Legal and Customer Care
Dear Abdul,
Thank you for bringing this complaint to our attention.
We confirm that Ms Asmitha Singh, Senior Manager responsible for our Telemarketing department, and our Customer Care department have contacted you regarding this complaint and that they have discussed this with you in full detail. Once again, we wish to apologise for the typing error which occurred on your details and also confirm that same has been fixed in line with your request.
Should you however have further queries regarding this matter, kindly do not hesitate to contact our Admin Contact Centre or our Customer Care Centre on ***where our staff will gladly assist you.
Kind regards,
Adv. Mboneni Rathiyaya
Executive Officer: Legal and Customer Care