Very Disappointed with the Service

Subject: Poor Communication and Unprofessional Service – Case WF_***4

I am extremely disappointed with the service I am receiving from Scorpion Legal Protection regarding my case (WF_***4).

My matter is being handled by Ms. Rethabile Mo***eng (Legal Counsellor – Specialist Department, Motor Vehicle Branch). Since reporting my case, I have not received consistent or clear updates. I often have to follow up myself.

When I call for updates, the communication is not professional. The responses come across as impatient and dismissive. Legal explanations are given in complex terminology without being properly simplified, which makes it difficult for me to understand the progress of my own case. As a paying client, I expect clear and respectful communication.

I was recently informed via email that my contact numbers were incorrect and that dealership details are required. However, instead of assisting proactively, I feel like I am left to chase information while my monthly premiums continue to be deducted without fail.

I am requesting:

• A clear and detailed update on case WF_***4 • Professional and respectful communication • Simple and understandable explanations • Urgent and efficient handling of my matter

As a loyal paying member, I expect service that matches the commitments made when I joined Scorpion Legal Protection. I trust this matter will now receive the attention it deserves.