Very disappointed and poor service

I am very disappointed with the service currently receiving from Scorpion. Its been a year since I logged a complaint and I’ve been dealing with Ndumiso Hadebe. Scorpion doesn’t update me unless I make a follow-up and when I do I’ll be told not to worry they are working on it. I followed up three weeks ago and Ndumiso advised me that his manager is now handling my case and he will ask him to contact me and till today I’m still waiting. I also made a request through online chat and also told me the same story “they will ask him to call me” but nothing happens. I called and ask to talk to one of the directors and was transferred to a phone that rings non stop. I’m really battling to get help out of them or update on the current status of my case and unfortunately, it's not the first time I’m experiencing this. This is very disappointing as I can't even get a call from the person who’s handling my call after trying so hard to reach out to him. Why promise if you can't deliver or is it a strategy to make money from us?