Very bad service

I have had no communication on my case with momentum which was reported on the 25 Jan. I have phoned the 24 hr legal line and told them that I had an issue with avis that has withdrawn 2000 out of my checking account. When it counts there is no help yet I am paying for the device. This is disgusting service. You are supposed to feel safe having legal protection. I don't even get answers. there are no words for what I am feeling right now. Totally disgusted