UTTERLY DISGRACE WITH CUSTOMER SERVICE

A year ago I received the outmost excellent service from the Scorpion Tax helpdesk, which I decided to use again for the tax season of 2021. But this round I feel that I have been ******.

Firstly the call was logged (clearly indicating what was required) got ref Scorpion Case: *** and consultant by the name of T Mahwasane that was handling my request. It was requested to complete documents and send the required documents which I did.

T Mahwasane rushed into the case forgetting to add the additional Tax claims which lead to objection submission been Objected. It was stated by T Mahwasane that the duration is 60 working days and that the case would remain open. On the 26 Oct 2021 I got notification of Objection outcome via SMS. I called Scorpoin just to find that the case was CLOSED on scorpion side. I got a short email indicating what I could see on my tax profile, but when I asked for explanations via email. NO RESPONSE from T Mahwasane

When calling Scorpion to make contact with T Mahwasane I just got told that they will email T Mahwasane to make contact immediately. Till now NO CONTACT at all.

What utterly unprofessional service.

I wonder how the experience is going be on cancelling with Scorpion Legal