Useless and Disappointing Service

Totally disappointed in the service I received. Not 1 of my cases did Scorpion win. They keep making it my problem to get engineers and get quotes, so what is the purpose of having them when I need to do all the groundwork. I have been with Scorpion for over 3 years, made only 2 claims, and only 1case did they actually do a bit of work. Case is going on from the time I joined. They contacted me like a year later, now they want to charge me R4000 when the claim is about R7000, how does that make sense. Real useless amateurs they got handling our cases. I just want my 3 years payments I made since I got no service