SM
Simphiwe M

1 reviews | Active since Sept 2016

04 May 2020, 09:06

Unsatisfactory Service

On the 24th April, I reported a labour matter to Scorpion Legal Protection in connection with my wife's unpaid weekly wages during the lockdown.

I was phoned by Leslie Govendor who advised me to contact the employer in order to find out if the one day's work pay was not a mistake. I did just that and the employer confirmed that the application for the COVID-19 Temporary Employer-Employee Relief Scheme was submitted by his company and was approved; and th company was awaiting for money into their bank account before all the employees could be paid for all the days they are on lockdown.

The employer said that the money could be received in 5 days and that's when he would start paying his workers. One of the employees was at my house and when she phoned the employer, she was told that the wages would start getting paid on the 4th May 2020. On the following day another group of employees was at my house and together with my wife, they phoned the employer, who changed his statement by saying that he was not sure how long it would take for the company to receive funds from UIF.

I've contacted ***in order to speak to Leslie but I was told that he was off and would get back to me today.

I sent back to back emails to ***, *** and *** about this matter because I want Scorpion Legal Protection to phone this employer because he is not telling the truth about how long my wife will stay without weekly wage

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Replies (1)
Scorpion Legal Protection
Scorpion Legal Protection's reply04 May 2020, 09:59
Official
Dear Simphiwe,
   
 We acknowledge receipt of your review registered on this platform for which we thank you.
   
 We take our customers' concerns very seriously and have thus escalated same to our Durban Contact Centre department Regional Manager Ms. Maleshnee Pillay, who should make contact with you within the next 24 hours.
   
 We trust you'll find this in order and will let us know, through our Customer Care Department at ***, should you require further assistance or clarity on anything.


Thank you kindly

Karabelo Madiba

Legal assistant-Customer care