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zola.gulwa zola.gulwa
1 reviews | Active since Oct 2016
13 Oct 2025, 11:34
Unsatisfactory customer service.
I complained to their complaints department about how my claim was handled, I was not given any update up until I used my money and called them. After the lady explained to me about what was happening I came back to her with an email seeking further help as usual she did not bother herself about my email. I then emailed the complaints department, I sent them countless emails and they also failed to get back to me. My policy number is 520078,claim number- ***5 ***. I am paying for their Platinum card but the kind of service I am getting tells a different story.
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zola.gulwa zola.gulwa's updateReviewer Update
16 Oct 2025, 10:07I was promised to be contacted in 24hrs time regarding my complaint and the closure that I need regarding my case but none of the above has happened 4 days has passed, this is more than terrible to make matters worse the tax consultant who is dealing with my case s still not responding to my emails, what ma terrible way of dealing with a long time customer.
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zola.gulwa zola.gulwa's update16 Oct 2025, 10:07
Reviewer Update
I was promised to be contacted in 24hrs time regarding my complaint and the closure that I need regarding my case but none of the above has happened 4 days has passed, this is more than terrible to make matters worse the tax consultant who is dealing with my case s still not responding to my emails, what ma terrible way of dealing with a long time customer.
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zola.gulwa zola.gulwa's updateReviewer Update
17 Oct 2025, 11:48Creating that claim will will be a good step forward because I can't be responsible for this.
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zola.gulwa zola.gulwa's update17 Oct 2025, 11:48
Reviewer Update
Creating that claim will will be a good step forward because I can't be responsible for this.