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Rialivhuwa M

1 reviews | Active since Aug 2025

07 Nov 2025, 14:45

Unresolved Matter – Lack of Communication and Unprofessional Conduct

Dear Scorpion Legal Team,

My matter remains unresolved to this day, over five months since it was first opened. I have received no updates whatsoever except for when I had to follow up myself(even so, it was after multiple attempts), which is extremely disappointing.

The manner in which Mrs. Phake has handled my case against Hollard Travel Insurance reflects a clear lack of professionalism. This is disheartening, especially considering that I have been a loyal member of Scorpion for over five years, and this is the first time I have ever sought proper legal assistance.

Is this really the level of service long-standing members should expect? Or should we start considering other providers who are committed to delivering on their promises?

I trust this message will prompt immediate action and feedback regarding the status of my matter.

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RM
Rialivhuwa M's update13 Nov 2025, 18:29
Reviewer Update
Dear Scorpion Legal Team,

On Friday, 07 November, I received a call from a gentleman who confirmed that my complaint had been received and that the matter would be escalated. As part of the remediation process, I was informed that the regional manager would contact me for further engagement and to discuss the way forward.

However, as of today, I have only received an email from the Ombudsman, with no further communication from Scorpion Legal regarding the next steps. Unfortunately, this once again highlights the ongoing issue of poor communication.
I was under the impression that either the regional manager or Mrs. Phake would reach out to make amends and provide clarity on the way forward. Regrettably, it appears that this has not been prioritised.
I will await further communication and an update on the progress of my matter.

Thanks.