JS
Jabu S

1 reviews | Active since Mar 2017

04 Apr 2019, 10:32

Unreliable

This issue is badgering me I thought I could let it go just like that but I can't.

Back in February 2019 I signed a vehicle finance contract with the dealership without thinking straight and when the car got to me I was not happy so I decided to cancel within 24 hours in writing, obviously the dealership wouldn’t let me because they are trying to get the money from me.

When they refused to give me back my 40k deposit and cancel the agreement I then contacted Scorpion hoping they would resolve my issue, little did I know that the assistance I’m asking from them might be beyond their powers.

• They took their time to attend to this case till the cool off period expired (I know it’s 14 days but I believe this matter should have been treated differently since there’s COOL OFF TIME involved) • My matter was referred to some so called contract specialists in Durban • She asked me to send the contract I did and she never got back to me. • I phoned to do a follow up and they asked her to phone me back and she did but her response was “I asked you to send a dealership contract and you sent me a Standard bank contract...” how was I supposed to know because she kept quiet • I told her I don’t have it and the dealerships claims to have given me everything, instead of her trying to get it from the dealership she told me unfortunately there’s nothing Scorpion can do I have been ****med by the dealership. And that’s where I lost faith in Scorpion • How difficult can it be to force the dealership to cancel the contract before it goes into effect. But with Scorpion now I know.

I’m so disappointed in Scorpion, I feel like my case was taken for granted. I have lost faith in you I don’t think I’ll ever rely on you should I face any problems in future. This happened 2 months back but it’s still bothering me.

I was just letting you know as the trusted Scorpion Legal Protection that some of us no longer trust you, I don’t expect you to give me a call because all is done now.

Regards J.S

0
Replies (1)
Scorpion Legal Protection
Scorpion Legal Protection's reply05 Apr 2019, 15:21
Official
 Hello Jabu,

Thank you for bringing this complaint to our attention. 

We have investigated your complaint and wish to discuss our findings with you. 

We confirm that MS Stephanie Nagoor Reginal Manager of our  Specialist Contracts department has attempted to contact you on several occasions without success.  

To contact her, her details are as follows: contact person MS Stephanie Nagoor on *** or contact our Customer Service Desk on ***and e-mail address *** where our staff will gladly assist you. 

 
Thanks and regards, 

Faith Mpungose
Customer Care Manager