Unprofessional / Rude and incorrect advice

I have had the worst service with Scopion and the legal counselor called Mnotho Ziyanda Mthembu was arrogant and provided me a hearsay legal advice without the proper information. I want my policy to be canceled I do not recommend them at for years I had this policy but when I did not be assisted all I get is attitude and people who call and do not know what to say but a clear instruction on emails is there but they always have no information infront of them.