Unprofessional & Poor Customer Services - No value for Money

I have a lodged a case with Scorpion Legal Protection about my child being dismissed from Wierda Independent school in Centurion without proper procedures being followed, this was a grade 2 leaner who's academic future was interrupted, and the major reason the principal could provide was that, I Quote her email, '' we feel that the relationship between you and the school has suffered irreparable damage and therefore cannot accept your daughter back at school''. The case was lodged with Scorpion in August 2020 as a matter of urgency as the child was just staying home without teaching and learning. Ms. N Madala who registered my case disappeared on me and never responded to any of my emails, i then lodged a complaint after 21 days has lapsed and was promised it will be attended to by one of the managers named Mr M Sethoha. Jansen and Jansen legal firm was then appointed to assist with my case but when i enquired how far are they with the case, they indicated that they did not receive instructions to proceed with the case from Scorpion. I contacted Scorpion telephonically and also wrote emails to Mr M Sethoha who never responded to any of those. Through my persistent phone calls, i finally received an email from Ashnie Moolchand indicating that they are attending to the matter, and this was on the 8th December 2020, no further communication since then.

The unprofessionalism with this company starts with just a phone call, where you will be transferred from pillar to post until you decide to hang up on the call as they will continuously tell you that we are unable to locate the person you are looking for but an email has been sent to him that he must call you back, you will never receive such a call.

This has prompted me to seek the Ombudsman's intervention since such disservice cannot be left unchallenged while premiums are paid monthly by thousands of their clients.