KP
Khosi P
1 reviews | Active since Dec 2017
28 Jul 2020, 08:48
Unprofessional behavior by one of the call centre agents.
Re. Policy number: I am disgusted by one of your call centre agents, Emily Nemailwe' ,someone please listen to the today's recording 28/07/2020, @ around 8:15am. Please take her back to a customer service training.
I'd also like to thank Thabo Makobonyane for his patience and great assistance, much appreciated. Regards, ***
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Replies (1)
Scorpion Legal Protection's replyOfficial
28 Jul 2020, 09:01Good day Khosi
We acknowledge receipt of your review registered on this platform for which we thank you .
We take our customers' concerns very seriously and have thus escalated same to Mr. Welile Nodada Regional Manager responsible for our Legal department ,who should make contact with you within the next 24 hours.
we would also like to appreciate the encouraging feedback regarding the service you received from Thabo Makoboshiane we will be sure to bring this to his attention as well .
We trust you'll find this in order and will let us know,through our Customer Care Department at **********should you require further assistance or clarity on anything.
Thanks and Regards,
Nthabiseng Phetla
Customer Care officer
We acknowledge receipt of your review registered on this platform for which we thank you .
We take our customers' concerns very seriously and have thus escalated same to Mr. Welile Nodada Regional Manager responsible for our Legal department ,who should make contact with you within the next 24 hours.
we would also like to appreciate the encouraging feedback regarding the service you received from Thabo Makoboshiane we will be sure to bring this to his attention as well .
We trust you'll find this in order and will let us know,through our Customer Care Department at **********should you require further assistance or clarity on anything.
Thanks and Regards,
Nthabiseng Phetla
Customer Care officer
Scorpion Legal Protection's reply28 Jul 2020, 09:01
Official
Good day Khosi
We acknowledge receipt of your review registered on this platform for which we thank you .
We take our customers' concerns very seriously and have thus escalated same to Mr. Welile Nodada Regional Manager responsible for our Legal department ,who should make contact with you within the next 24 hours.
we would also like to appreciate the encouraging feedback regarding the service you received from Thabo Makoboshiane we will be sure to bring this to his attention as well .
We trust you'll find this in order and will let us know,through our Customer Care Department at **********should you require further assistance or clarity on anything.
Thanks and Regards,
Nthabiseng Phetla
Customer Care officer
We acknowledge receipt of your review registered on this platform for which we thank you .
We take our customers' concerns very seriously and have thus escalated same to Mr. Welile Nodada Regional Manager responsible for our Legal department ,who should make contact with you within the next 24 hours.
we would also like to appreciate the encouraging feedback regarding the service you received from Thabo Makoboshiane we will be sure to bring this to his attention as well .
We trust you'll find this in order and will let us know,through our Customer Care Department at **********should you require further assistance or clarity on anything.
Thanks and Regards,
Nthabiseng Phetla
Customer Care officer