GM
Gugu M

1 reviews | Active since Feb 2011

13 Mar 2024, 11:31

Unprofessional and chair warmers in your office

I have been with this company for decades and initially the service was exceptionally well

A year ago I was profoundly assisted Ms Naidoo phenomenal woman and Sphamandla Zondo based in Durban 10 January 2019. Who wrote and sent out the letters I requested without delay nor hassle.

Mr M Mbona was a professional who sent out letters and helped me alot on 3 March 2020 ref no MDM/*** on the exact same matter.

13 March 2024 two unprofessional chair warmers came along !!!

Pathetic!!!! But since you are able to debit my money I recieve bull service with a bunch of unprofessional individuals who dont even know the basic preamble.

Not every individual is an illiterate I'll have you know. Your clients are emotionally intelligent.

Today 13 March 24 I called scorpion legal seeking advice on an administration matter regarding an ******** eviction which is covered by your policy contract and with the skewpils to debit my money every month only to be assisted by "shallow " individuals.

Let it be known that I've been assisted with a similar issue by Mr,Naiker in Durban before, here come two unbecoming and *********** individuals that lack the knowledge and professionalism Mr Thabo Makhoboshani and the "manager" Ms Prudence Mkhwayi.. despicable service. How does a person placed in an managerial position claiming to know the law fail to even verbally explain a basic policy contract regarding eviction which is covered by your company.

I asked how is that Sphamandla was able to assist me yet you are employed by the same company,, the response by Thabo was " I dont know, I'm the lawyer here mam and you can do to the court to seek assistance " I'll let you know ethics dont cloth you to disrespect nor belittle a client...

You are ***********. I will take this further

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Replies (1)
Scorpion Legal Protection
Scorpion Legal Protection's reply13 Mar 2024, 11:55
Official
 
Dear Sir/Madam 

Thank you for contacting us.  We have noted your complaint and apologies for the break in service. 

Our dedicated contact person will contact you within 24 working hours. 

Should you require any further assistance please do not hesitate contact our Customer Care department on ***or send us a WhatsApp on *** 

We sincerely appreciate your feedback. 

Best Regards 

Customer Care Department