1 reviews | Active since Apr 2018
Unhappy client - No feedback is provided!
Scorpion Ref No: 817871 - I am unhappy client of Scorpion, I logged a claim 23 Jan 2018. Same day I submitted all the necessary documents needed for the investigation. I had to email and calling for status update no one bothers to contact me to provide even acknowledgement of receipt of documents. Only one day I was called to inform me that they are busy with the analysing the documents, I think that was in Feb. I have called & emailed several times and you hold more than 10 min for legal dept and you get being dropped before you can talk to someone.
Is this the kind of service you promise to provide to your clients? Please contact me.
Good day Nomlindelo,
Thanks for bringing this complaint to our attention.
We confirm that Ms. Sumeshni Ramiah and Ms Stephanie Nagoor, Senior Legal Advisor and Regional Manager responsible for our Durban Contact Centre, have both contacted you regarding this complaint and that they have discussed this with you in full detail. Once again, we wish to apologise for the delays encountered in responding back to you and are taking steps necessary to address this.
We confirm further that both Ms Ramiah and Stephanie have discussed all your claims with you in full detail and that all your queries have been addressed. However, should you feel that there is still anything outstanding or wish to clarify anything relating to this or any other matter, kindly do not hesitate to contact Ms Stephanie Nagoor on *** or our Customer Care Centre on ***where are staff will gladly assist you.
Kind regards,
Adv. Mboneni Rathiyaya
Executive Officer: Legal and Customer Care
Good day Nomlindelo,
Thanks for bringing this complaint to our attention.
We confirm that Ms. Sumeshni Ramiah and Ms Stephanie Nagoor, Senior Legal Advisor and Regional Manager responsible for our Durban Contact Centre, have both contacted you regarding this complaint and that they have discussed this with you in full detail. Once again, we wish to apologise for the delays encountered in responding back to you and are taking steps necessary to address this.
We confirm further that both Ms Ramiah and Stephanie have discussed all your claims with you in full detail and that all your queries have been addressed. However, should you feel that there is still anything outstanding or wish to clarify anything relating to this or any other matter, kindly do not hesitate to contact Ms Stephanie Nagoor on *** or our Customer Care Centre on ***where are staff will gladly assist you.
Kind regards,
Adv. Mboneni Rathiyaya
Executive Officer: Legal and Customer Care