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wilson M
1 reviews | Active since Feb 2019
07 Aug 2019, 10:05
Unhappy client
I have a contractual dispute with a certain party and lodged a complain with Scorpion to assist. It has been two months the case has not even been handed to a handler. I'm stuck, calling in does not help one holds for long and calls are not being returned after requesting progress.
Helpful (0)
Replies (2)0
Replies (2)
Scorpion Legal Protection's replyOfficial
10 Aug 2019, 13:36Dear Wilson,
We acknowledge receipt of your complaint on this platform for which we thank you.
We confirm that Ms Stephanie Nagoor, regional manager responsible for our Durban Contact Centre, has contacted you regarding this complaint and that she has discussed it with you in full detail. Once again, we wish to apologise for the delays in attending to your matter and are taking steps to ensure this is corrected.
We confirm having advised you that your matter is receiving our undivided attention and that a Legal Advisor, Amelia, has been assigned to deal with it and has already been in contact with you. You will be informed of further developments in due course.
We trust this is in order and will let us know should you require further assistance or clarity on this or any other matter. Our Customer Care Department can be contacted at *** where our staff will gladly assist you.
Thank you kindly,
Adv. Mboneni RathiyayaExecutive Officer: Legal & Customer Care
We acknowledge receipt of your complaint on this platform for which we thank you.
We confirm that Ms Stephanie Nagoor, regional manager responsible for our Durban Contact Centre, has contacted you regarding this complaint and that she has discussed it with you in full detail. Once again, we wish to apologise for the delays in attending to your matter and are taking steps to ensure this is corrected.
We confirm having advised you that your matter is receiving our undivided attention and that a Legal Advisor, Amelia, has been assigned to deal with it and has already been in contact with you. You will be informed of further developments in due course.
We trust this is in order and will let us know should you require further assistance or clarity on this or any other matter. Our Customer Care Department can be contacted at *** where our staff will gladly assist you.
Thank you kindly,
Adv. Mboneni RathiyayaExecutive Officer: Legal & Customer Care
Scorpion Legal Protection's reply10 Aug 2019, 13:36
Official
Dear Wilson,
We acknowledge receipt of your complaint on this platform for which we thank you.
We confirm that Ms Stephanie Nagoor, regional manager responsible for our Durban Contact Centre, has contacted you regarding this complaint and that she has discussed it with you in full detail. Once again, we wish to apologise for the delays in attending to your matter and are taking steps to ensure this is corrected.
We confirm having advised you that your matter is receiving our undivided attention and that a Legal Advisor, Amelia, has been assigned to deal with it and has already been in contact with you. You will be informed of further developments in due course.
We trust this is in order and will let us know should you require further assistance or clarity on this or any other matter. Our Customer Care Department can be contacted at *** where our staff will gladly assist you.
Thank you kindly,
Adv. Mboneni RathiyayaExecutive Officer: Legal & Customer Care
We acknowledge receipt of your complaint on this platform for which we thank you.
We confirm that Ms Stephanie Nagoor, regional manager responsible for our Durban Contact Centre, has contacted you regarding this complaint and that she has discussed it with you in full detail. Once again, we wish to apologise for the delays in attending to your matter and are taking steps to ensure this is corrected.
We confirm having advised you that your matter is receiving our undivided attention and that a Legal Advisor, Amelia, has been assigned to deal with it and has already been in contact with you. You will be informed of further developments in due course.
We trust this is in order and will let us know should you require further assistance or clarity on this or any other matter. Our Customer Care Department can be contacted at *** where our staff will gladly assist you.
Thank you kindly,
Adv. Mboneni RathiyayaExecutive Officer: Legal & Customer Care
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wilson M's updateReviewer Update
13 Sept 2019, 11:10Good day. On this day things were done and calls made but since then you quiet again. Am I suppose to follow up on hello peter to get assistance from you?
wM
wilson M's update13 Sept 2019, 11:10
Reviewer Update
Good day. On this day things were done and calls made but since then you quiet again. Am I suppose to follow up on hello peter to get assistance from you?