1 reviews | Active since Jun 2015
Unhappy
<p>I have a legal policy so I wanted to take a funeral policy to so yesterday one of ur sales consultant calls me and tells me he will add my funeral policy n he took my information and I asked him to add my mom and aunt to my funeral policy to he told me yes he can do so well I was happy with that so today I call ur Admin call center to find out he didn't noting at all and I can only add my mom to my funeral policy not my aunt this is unacceptable as then I got worg info yesterday and this is not how it should be the way I feel now I just feel like canceling everything </p>
Dear Abdul,
Thank you for bringing this complaint to our attention.
We confirm that Mr Bongani Sibanda of our Telesales Department has contacted you regarding this complaint and that he has discussed this with you in full detail.
We confirm that your application for a funeral plan has been captured and policy concluded for you and your chosen beneficiaries.
Thank you also for the Hellopeter update you have just posted confirming that your query has been resolved. We are grateful for the feedback.
Should you however have further queries regarding this matter or wish to clarify anything, kindly do not hesitate to contact Mr Bongani Sibanda on 011- *** or our Customer Care Centre on ***where our staff will gladly assist you.
Thanks and regards,
Mboneni Rathiyaya
GM – Legal and Customer Care
Dear Abdul,
Thank you for bringing this complaint to our attention.
We confirm that Mr Bongani Sibanda of our Telesales Department has contacted you regarding this complaint and that he has discussed this with you in full detail.
We confirm that your application for a funeral plan has been captured and policy concluded for you and your chosen beneficiaries.
Thank you also for the Hellopeter update you have just posted confirming that your query has been resolved. We are grateful for the feedback.
Should you however have further queries regarding this matter or wish to clarify anything, kindly do not hesitate to contact Mr Bongani Sibanda on 011- *** or our Customer Care Centre on ***where our staff will gladly assist you.
Thanks and regards,
Mboneni Rathiyaya
GM – Legal and Customer Care