1 reviews | Active since Aug 2020
********* Saleslady
I was approached by a Lady named Mpho at Thembi Mall in Tembisa last month when I walked past the Scorpion legal protection stall. She asked me how old I am and asked for my details, I told her I was still studying and she took down my details without even explaining anything about the policy. She then said Scorpion would contact me to ask whether I was interested in their products. Yesterday morning I get a message from Scorpion that I was signed up for a policy. I messaged Mpho but she was unresponsive until i mentioned that I was taking the matter further. It's upsetting that she took advantage of my kindness. Also Scorpion should train their sales people because clearly they are ********* and don't care about the product they are selling. How do you sign someone up for a policy and not explain it or her benefits? The only thing that mattered to her was a commission. I only have her name and numbers, Mpho at ***. I'll also be contacting Scorpion to cancel the policy as well as lodging a complaint as well
We acknowledge receipt of your review registered on this platform for which we thank you.
We take our customers' concerns very seriously and have thus escalated same to Ms. Megan Jerrams the Regional Manager responsible for our Field sales department, who should make contact with you within the next 24 hours.
We trust you'll find this in order and will let us know, through our Customer Care Department at **********should you require further assistance or clarity on anything.
Thank you kindly,
Nthabiseng Phetla
Customer Care Officer
We acknowledge receipt of your review registered on this platform for which we thank you.
We take our customers' concerns very seriously and have thus escalated same to Ms. Megan Jerrams the Regional Manager responsible for our Field sales department, who should make contact with you within the next 24 hours.
We trust you'll find this in order and will let us know, through our Customer Care Department at **********should you require further assistance or clarity on anything.
Thank you kindly,
Nthabiseng Phetla
Customer Care Officer
