1 reviews | Active since May 2017
Unacceptable service
<p>I phoned you in March to change the banking details and to my surprise the lady changed the payment method to cash which i never requested. However the mag tape was already send to my old account of which the debit run successfully. i then phoned last month and all that was rectified and big thanks to the lady who brought these to my attention but she again made an error by raising double debit for last month. When I phoned in to claim a refund a day before yesterday, I was told to send bank statement and the copy of ID for no reason because they are admitting their mistakes. The lady was trying to convince me reverse the debit which will reflect bad on my credit score. Can you guys stop games with and refund me my money?</p>
Dear Aron,
Thank you for bringing this complaint to our attention.
We confirm that Ms Nobuhle Maphumulo from our Premiums Collections Department has contacted you regarding this complaint and that she has discussed this with you in full detail. Once again, we wish to apologise for the inconvenience caused as a result of this miscommunication and resultant double debit.
We confirm that Scorpion has updated your banking details and has also effected a refund in respect of the additional premium back into your account.
We trust this helps address your concerns herein.
Should you however have further queries regarding this matter or wish to clarify anything, kindly do not hesitate to contact Nobuhle Maphumulo or Ms Asmita Singh on *** or our Customer Care Centre on ***where our staff will gladly assist you.
Thanks and regards,
Mboneni Rathiyaya, GM – Legal and Customer Care
Dear Aron,
Thank you for bringing this complaint to our attention.
We confirm that Ms Nobuhle Maphumulo from our Premiums Collections Department has contacted you regarding this complaint and that she has discussed this with you in full detail. Once again, we wish to apologise for the inconvenience caused as a result of this miscommunication and resultant double debit.
We confirm that Scorpion has updated your banking details and has also effected a refund in respect of the additional premium back into your account.
We trust this helps address your concerns herein.
Should you however have further queries regarding this matter or wish to clarify anything, kindly do not hesitate to contact Nobuhle Maphumulo or Ms Asmita Singh on *** or our Customer Care Centre on ***where our staff will gladly assist you.
Thanks and regards,
Mboneni Rathiyaya, GM – Legal and Customer Care
The matter has been resolved
I got my refund withiout sending any documents.
The matter has been resolved
I got my refund withiout sending any documents.