CM
Candice M

1 reviews | Active since Sept 2016

28 Nov 2019, 16:23

They do not offer the service they advertise. They do not even provide yuo with legal advise

I have requested a service from Scorpion twice and both times it has been a disappointment. If you end up in jail with these people you will stay there. I have a legal and death cover with them, but will have to cancel

The first time I called I needed legal advise. I was told all the legal advisers were busy and that I should leave my contact details so that they can call me back. After 24 hours I called again and the same thing. They eventually contacted me after two days. I had already reached out to other avenues in order to obtain the advice I so desperately needed

Today I called again. In desperate nee of legal advise and was told the same thing again. Five hours later and no call back. Why am I paying for a service if I don't receive it. What is going to happen if i have to put in a death claim? If they have many customers and cannot assist why don't they hire more employees. Not only do I want this service cancelled I want my money back to. I am paying for something and you are not delivering. What a *****. I am so angry

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Replies (1)
Scorpion Legal Protection
Scorpion Legal Protection's reply29 Nov 2019, 19:15
Official
Dear Candice,

We acknowledge receipt of your complaint on this platform for which we thank you.

We are sorry to hear that you are unhappy in the manner your calls made to our Legal Call Centre were handled. We are aware of the high volumes of calls that have been going into our Legal Contact Centre and wish to apologise that we were only able to return your call after 2 days. We have taken steps to address this to ensure that all calls are attended to timeously and that our customers are not left stranded.

We have also referred your concerns to Mr. Welile Nodada, Regional Manager responsible for our Legal Contact Centre, who will contact your within 24 hours to personally address this concern with you.

We trust you will find this in order and will let us know should you require further assistance or clarity on this or any other matter. 

Our Customer Care Department can be contacted on ***where our staff will gladly assist you.

Thank you kindly,

Adv. Mboneni Rathiyaya
Executive Officer: Legal Services