The worst customer service ever

Scorpion is the worst... They don't care about their clients. My husband called two weeks back he requested to speak with ths negotiater Bathini but she was busy then we were told that she is going to call us back. But even today I called and and I was told the same. But scorpion is busy sending messages that they want our feedback regarding our case. This Bathini knows that my husband is working at a mine (under ground) because I told her, my husband can't be reached during the day she can call him from 3:30 pm but no she decides to call in the morning or not to call at all. On the other side they said we have 14 days to get back to them. My husband is busy calling everyday only to be told Bathini is busy she is going to call him back. This is really frustrating