1 reviews | Active since Jul 2016
TERRIBLE SERVICE AND THEY DONT CARE
<p>I HAVE BEEN WITH THIS TERRIBLE LEGAL COMPANY FOR MORE THAN 6 YEARS OR SO NOW,THEY NEVER FINALISE CASES AND THEY JUST CLOSE THEM WITHOUT THE CONSENT OF THE CLIENT AND IF THEY CAN NOT GET DOCUMENTS FROM THE PERSON WHO IS SUPPOSED TO PROVIDE THEY JUST CLOSE THE CASE LIKE THAT,I AM VERY UNHAPPY.THEY CLAIM TO HAVE TOUGH LAWYERS BUT DOLOLO...DONT BE FOOLED .BETTER TRY SOMETHING ELSE.I AM STILL WAITING FOR THEM TO RESOLVE MY ISSUE FROM LAST YEAR AND THEY CLOSED IT WITHOUT MY KNOLEDGE AND WHEN I COMPLAIN THEY PROMISE TO CALL ,MORE THAN 5MONTHS NOW IM STILL WAITING FOR THEIR CALL,AND THEY LEGAL ADVISORS ARE ALWAYS BIZY.</p>
Dear Thelma,
Thank you for bringing this complaint to our attention.
We confirm that Mr Edwin Mukhomi, Regional Manager responsible for our Roodepoort branch has contacted you regarding this complaint and has discussed this with you in full detail. Once again, we wish to apologise for the inconvenience caused as a result of the misunderstandings encountered in your matter.
We confirm that your file has been re-opened and that your matter is receiving our undivided attention.
Should you however have further queries regarding this matter or wish to clarify anything, kindly do not hesitate to contact Edwin on *** or our Customer Care Centre on ***where our staff will gladly assist you.
Thanks and regards,
Mboneni Rathiyaya, GM – Legal and Customer Care
Dear Thelma,
Thank you for bringing this complaint to our attention.
We confirm that Mr Edwin Mukhomi, Regional Manager responsible for our Roodepoort branch has contacted you regarding this complaint and has discussed this with you in full detail. Once again, we wish to apologise for the inconvenience caused as a result of the misunderstandings encountered in your matter.
We confirm that your file has been re-opened and that your matter is receiving our undivided attention.
Should you however have further queries regarding this matter or wish to clarify anything, kindly do not hesitate to contact Edwin on *** or our Customer Care Centre on ***where our staff will gladly assist you.
Thanks and regards,
Mboneni Rathiyaya, GM – Legal and Customer Care