1 reviews | Active since Jun 2013
terrible service
<p>I called their callcentre seeking for advice i was told that i must wait until they open a case against me then they will be able to help me. late wednesday i was arrested i called them i was told that they will speak to the policestation in terms of bail application. NOTHING WAS DONE I SPENT A NIGHT THERE . IN THE MORNING I CALLED AGAIN I WAS TOLD THAT THE LAWYER THAT SUPPOSE TO REPRESENT MY CASE IS GOING TO PROTEA GLEN COURT. 1 WAS IT MY PROBLEM THAT THE LAWYER was GOING TO ANOTHER COURT?2 WAS IT NOT SCORPION WHO WERE SUPPOSE TO MAKE SURE THAT THEY allocate ME A LAWYER? 3 AFTER THE FIRST APPEARANCE THEY DIDNT BOTHER TO CALL ME AND ASK AS TO WHAT HAPPED WHY? 4 UP UNTIL TODAY I HAVENT RECEIVED ANY CALL FROM THIS **** SO CALLED LAWYERS WHY? 5 WORST BUNCH OF HOPELESS USELESS **** COMPANY. I CONVINCED A LOT OF PEOPLE AT WORK TO JOIN SCORPION INCLUDING MY FAMILY I WILL MAKE SURE THAT WE JOIN A REALABLE COMPANY NOT THIS STINKING DISHONEST THING.</p>
Dear Moses,
Thank you for bringing this complaint to our attention.
We confirm that Ms Thavamanie Naidoo, Regional Manager responsible for our ******** Claims Department, has contacted you regarding this complaint and that she has discussed this with you in full detail. Once again, we wish to apologise for the inconvenience caused as a result of the misunderstanding with the attorney that was appointed to assist you with your ******** matter.
We confirm having contacted the attorney who advised us that he actually attended at Lenasia Police Station on the night of your arrest where they informed him that you were not kept there. We believe that the attorney could have done better and check with Lenasia South SAPS. We are taking steps to correct this so that it does not happen again. The attorney also apologises for the inconvenience caused to you herein.
Should you however have further queries regarding this matter or wish to clarify anything, kindly do not hesitate to contact Ms Thavamanie Naidoo on *** or our Customer Care Centre on ***where our staff will gladly assist you.
Thanks and regards,
Mboneni Rathiyaya, GM – Legal and Customer Care
Dear Moses,
Thank you for bringing this complaint to our attention.
We confirm that Ms Thavamanie Naidoo, Regional Manager responsible for our ******** Claims Department, has contacted you regarding this complaint and that she has discussed this with you in full detail. Once again, we wish to apologise for the inconvenience caused as a result of the misunderstanding with the attorney that was appointed to assist you with your ******** matter.
We confirm having contacted the attorney who advised us that he actually attended at Lenasia Police Station on the night of your arrest where they informed him that you were not kept there. We believe that the attorney could have done better and check with Lenasia South SAPS. We are taking steps to correct this so that it does not happen again. The attorney also apologises for the inconvenience caused to you herein.
Should you however have further queries regarding this matter or wish to clarify anything, kindly do not hesitate to contact Ms Thavamanie Naidoo on *** or our Customer Care Centre on ***where our staff will gladly assist you.
Thanks and regards,
Mboneni Rathiyaya, GM – Legal and Customer Care