Terrible client service
<p>We are clients from Scorpion for many years and always pay our policy on time. We are struggling with a Providend fund query since 2014! I mean, its not a ****** case its a simple (or so I thought) case. Scorpion got me Lawyers a few times, but the 1 was worse than the next, after the 3rd (current) lawyers which is handling the matter now the file got missing from court (***). I do follow up everyday, as I take it, if I dont email them I will be kept in the dark and will not know any progress as they wont phone me and give me update...anyway I got a mail from Ms Maraj stating that I should not follow up everyday as every phone call and email gets billed for, but I mean I pay for that! Seriously?! Scorpions customer service is pathetic & I will not advice anyone to join them, as the are far from what there cretaria says! Marlene</p>
Dear Marlene,
Thank you for bringing this complaint to our attention.
We confirm that Ms Richelle Ramlucken and Ms Liz Nair of our Civil Claims department have both attempted to contact you on your listed contact numbers without success. We also sent you an e-mail to which you have now responded advising that you are currently not available to take calls.
We have investigated your complaint and wish to discuss our findings with you. We therefore kindly request you contact us as soon as you are available to speak.
Kindly contact Ms Liz Nair on *** or our Customer Service Desk staff on ***who will gladly assist you.
Thanks and regards
Mboneni Rathiyaya, GM – Legal and Customer Care
Dear Marlene,
Thank you for bringing this complaint to our attention.
We confirm that Ms Richelle Ramlucken and Ms Liz Nair of our Civil Claims department have both attempted to contact you on your listed contact numbers without success. We also sent you an e-mail to which you have now responded advising that you are currently not available to take calls.
We have investigated your complaint and wish to discuss our findings with you. We therefore kindly request you contact us as soon as you are available to speak.
Kindly contact Ms Liz Nair on *** or our Customer Service Desk staff on ***who will gladly assist you.
Thanks and regards
Mboneni Rathiyaya, GM – Legal and Customer Care