1 reviews | Active since Jan 2017
TCF
<p>I took out a Funeral Policy for my parents with scorpoin Legal in Septermber 2015 and to this day i have not received Policy Documents including the Membership card i would need in the claims stage,after sending numerious contact for assistance i was eventually told i must come fetch the Documents myself. Further more i wanted to make amendments on my Policy only to be told by the Lady she doesnt have access to my profile even after providing my ID Number it is however not rocket science debiting my account while i dont even remember what i`am paying for.Kindly advise on when do you intend on applying TCF and getting rid of those post sales barriers?</p>
Dear Mrs Letsoalo,
Thank you for bringing this complaint to our attention.
We confirm that Ms Phumudzo Makhari of our Admin Department, has contacted you regarding this complaint and same has been fully discussed with you. Once against we wish to apologise for the misunderstanding regarding delivery of your membership card.
We confirm your advices this morning that upon checking your letters you found that you had already received our letter in which your membership card is attached but that you had not read this. A duplicate card was also issued and collected from our offices by your daughter Busisiwe Letsoalo on the 07th January 2017. We trust that this helps resolve your concerns.
Should you have further queries regarding this or any other matter, kindly do not hesitate to contact our Admin Department Manager, Ms Phumudzo Makhari or our Customer Care Department on ***where our staff will gladly assist you.
Thanks and regards,
Mboneni Rathiyaya
GM – Legal and Customer Care
Dear Mrs Letsoalo,
Thank you for bringing this complaint to our attention.
We confirm that Ms Phumudzo Makhari of our Admin Department, has contacted you regarding this complaint and same has been fully discussed with you. Once against we wish to apologise for the misunderstanding regarding delivery of your membership card.
We confirm your advices this morning that upon checking your letters you found that you had already received our letter in which your membership card is attached but that you had not read this. A duplicate card was also issued and collected from our offices by your daughter Busisiwe Letsoalo on the 07th January 2017. We trust that this helps resolve your concerns.
Should you have further queries regarding this or any other matter, kindly do not hesitate to contact our Admin Department Manager, Ms Phumudzo Makhari or our Customer Care Department on ***where our staff will gladly assist you.
Thanks and regards,
Mboneni Rathiyaya
GM – Legal and Customer Care