1 reviews | Active since Dec 2013
still waiting for case to be sorted
I've been a client of scorpion now for almost 2 years, I had a problem where my previous landlord would not refund me my deposit (R4000 ) I then contacted them to assist me I filled out some forms and I sent them a copy of my contract, they went through all of that information and they said I had a case ,after that I was taken to the Durban Office as they apperently deal with property queries. ...I spoke to few people there and then everything went quite by the way the case was submitted in October 2014 till today I have not received my R4000 nor gotten any feedback from scorpion, the last time I called I was referred to a Quinton he promised to phone me back ,I last spoke to him in July 2015.It's either I get feedback and my R4000 back or I will have to get my premiums back and I will find a new insurance that can help me.
Thank you for bringing this complaint to our attention.
We confirm having contacted you regarding the above complaint which we have fully discussed with you. Once again, we are sorry that you did not get feedback from your attorney as promptly as you expected. We are taking necessary measures to correct this.
We confirm having discussed developments on your matter with you as reported to us by your attorney and that you informed us that you wish to discuss this matter with your partner first and that you will furnish us with your further instructions. We look forward to hear from you in this regard.
Should you have further queries related herein or wish to clarify anything, kindly do not hesitate to contact our Civil Claims Manager Ms Richelle Ramlucken on ***or our Customer Service Desk on ***.
Kind regards,
Mboneni Rathiyaya
Thank you for bringing this complaint to our attention.
We confirm having contacted you regarding the above complaint which we have fully discussed with you. Once again, we are sorry that you did not get feedback from your attorney as promptly as you expected. We are taking necessary measures to correct this.
We confirm having discussed developments on your matter with you as reported to us by your attorney and that you informed us that you wish to discuss this matter with your partner first and that you will furnish us with your further instructions. We look forward to hear from you in this regard.
Should you have further queries related herein or wish to clarify anything, kindly do not hesitate to contact our Civil Claims Manager Ms Richelle Ramlucken on ***or our Customer Service Desk on ***.
Kind regards,
Mboneni Rathiyaya