1 reviews | Active since Jun 2016
Still waiting for a call
<p>I requested scorpion to give me a call regarding my Will and to assist me with my parents estate a month ago. A lady called me and indicated that someone else from the relevant department will call and still nothing a month later. How is that for horrible service. What is the point of having legal protection and when you need legal help its as if you don't have any legal cover yet the premiums are debitted on a monthly basis with no fail.</p>
Hello Mathapelo,
Thank you for bringing this complaint to our attention.
We confirm that Mrs Stephanie Nagoor, our Legal Regional Manager responsible for our Wills and Estates Specialist Department, as well as Arisha Rajaram have contacted you regarding this complaint and that same has been fully discussed with you. We wish to extend our apologies once again for the delays encountered in contacting you back and have taken steps to rectify this error.
We confirm that your wills matter is being attended to and that you have been advised of the documents you need to submit to enable us to assist you with this. We confirm further that you have been advised regarding the winding up of your father’s estate and how you will be assisted with it. You are currently communicating with Arisha regarding required documents for this purpose.
Should you have any further queries or require clarity regarding this, kindly do not hesitate to contact our Wills and Estates Specialist Department on 011 ********** and e-mail ********** or our Customer Service Desk staff on ***who will gladly assist you.
Kind regards,
Mboneni Rathiyaya
GM - Legal & Customer Care
Hello Mathapelo,
Thank you for bringing this complaint to our attention.
We confirm that Mrs Stephanie Nagoor, our Legal Regional Manager responsible for our Wills and Estates Specialist Department, as well as Arisha Rajaram have contacted you regarding this complaint and that same has been fully discussed with you. We wish to extend our apologies once again for the delays encountered in contacting you back and have taken steps to rectify this error.
We confirm that your wills matter is being attended to and that you have been advised of the documents you need to submit to enable us to assist you with this. We confirm further that you have been advised regarding the winding up of your father’s estate and how you will be assisted with it. You are currently communicating with Arisha regarding required documents for this purpose.
Should you have any further queries or require clarity regarding this, kindly do not hesitate to contact our Wills and Estates Specialist Department on 011 ********** and e-mail ********** or our Customer Service Desk staff on ***who will gladly assist you.
Kind regards,
Mboneni Rathiyaya
GM - Legal & Customer Care