Shocking incompetency and pure disregard of clients

This morning I received a call from Scorpions Legal number *** at 10H20. The person introduced himself as Chotalall and was advising me that that he has been informed by the regional manager to tell me that I need to take my case to Motor Vehicle Ombudsman. This is after almost two years since I opened a case with scorpions. When I asked why am I being told almost after two yrs, the response was that the case was only opened in March 2019. I was puzzled and to check my records and confirmed that it was in 2018. I was then advised that it is a reopen case of which I asked why reopen? I couldn't get answers on both questions. I then asked the questions to be routed to the regional manager. Chotalall then advised me to forget about the car. At 10H34, I received an SMS advising that my case file is being closed because it is a duplicate file. Instead of responding to the questions that I had asked. When I check my records, this is the only case number and there is no duplicate. Shell shocking I must say. Pure incompetency at its best.