AB
Allan B
1 reviews | Active since Sept 2019
31 Jul 2020, 11:10
Shameful Service of Scorpion Legal Protection
I am now convinced thatScorpion legal is an elaborate ****! I joined them 18 months ago. I referred 2 simple legal matters to them for action. Its been over a year now and these 2 matters are still floating around within there admin dept with no clear resolution as yet. Two days ago I sent them an online query as well as an SMS query which cost me R2.50 to which they have still not responded to and now blame everything on Covid-19. SHAMEFUL !!!
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Replies (4)0
Replies (4)
Scorpion Legal Protection's replyOfficial
31 Jul 2020, 11:28Good day Mr. Bassanna
We acknowledge receipt of your review registered on this platform for which we thank you.
We take our customers' concerns very seriously and have thus escalated same to Maleshnee Pillay the Regional Manager responsible for our Legal Department and the Specialist Motor Vehicle department ,who should make contact with you within the next 24 hours.
We trust you'll find this in order and will let us know, through our Customer Care
Department at **********should you require further assistance or clarity on anything.
Thanks and Regards,
Nthabiseng Phetla
Customer Care officer
We acknowledge receipt of your review registered on this platform for which we thank you.
We take our customers' concerns very seriously and have thus escalated same to Maleshnee Pillay the Regional Manager responsible for our Legal Department and the Specialist Motor Vehicle department ,who should make contact with you within the next 24 hours.
We trust you'll find this in order and will let us know, through our Customer Care
Department at **********should you require further assistance or clarity on anything.
Thanks and Regards,
Nthabiseng Phetla
Customer Care officer
Scorpion Legal Protection's reply31 Jul 2020, 11:28
Official
Good day Mr. Bassanna
We acknowledge receipt of your review registered on this platform for which we thank you.
We take our customers' concerns very seriously and have thus escalated same to Maleshnee Pillay the Regional Manager responsible for our Legal Department and the Specialist Motor Vehicle department ,who should make contact with you within the next 24 hours.
We trust you'll find this in order and will let us know, through our Customer Care
Department at **********should you require further assistance or clarity on anything.
Thanks and Regards,
Nthabiseng Phetla
Customer Care officer
We acknowledge receipt of your review registered on this platform for which we thank you.
We take our customers' concerns very seriously and have thus escalated same to Maleshnee Pillay the Regional Manager responsible for our Legal Department and the Specialist Motor Vehicle department ,who should make contact with you within the next 24 hours.
We trust you'll find this in order and will let us know, through our Customer Care
Department at **********should you require further assistance or clarity on anything.
Thanks and Regards,
Nthabiseng Phetla
Customer Care officer
AB
Allan B's updateReviewer Update
31 Jul 2020, 12:55This is the fastest response that I have ever received from Scorpion Legal Protection since I joined them.
Its just a pity that one has to resort to such unfortunate means to get a service that you are paying for. Rgds.
Its just a pity that one has to resort to such unfortunate means to get a service that you are paying for. Rgds.
AB
Allan B's update31 Jul 2020, 12:55
Reviewer Update
This is the fastest response that I have ever received from Scorpion Legal Protection since I joined them.
Its just a pity that one has to resort to such unfortunate means to get a service that you are paying for. Rgds.
Its just a pity that one has to resort to such unfortunate means to get a service that you are paying for. Rgds.
Scorpion Legal Protection's replyOfficial
31 Jul 2020, 14:25Good day Mr. Bassanna
We apologies for the frustration that you have encountered with our service and take our customers concerns very seriously.
We trust that you will be assisted accordingly and will let us know, through our Customer Care Department at **********should you require further assistance or clarity on anything.
Thanks and Regards,
Nthabiseng Phetla
Customer Care Officer.
We apologies for the frustration that you have encountered with our service and take our customers concerns very seriously.
We trust that you will be assisted accordingly and will let us know, through our Customer Care Department at **********should you require further assistance or clarity on anything.
Thanks and Regards,
Nthabiseng Phetla
Customer Care Officer.
Scorpion Legal Protection's reply31 Jul 2020, 14:25
Official
Good day Mr. Bassanna
We apologies for the frustration that you have encountered with our service and take our customers concerns very seriously.
We trust that you will be assisted accordingly and will let us know, through our Customer Care Department at **********should you require further assistance or clarity on anything.
Thanks and Regards,
Nthabiseng Phetla
Customer Care Officer.
We apologies for the frustration that you have encountered with our service and take our customers concerns very seriously.
We trust that you will be assisted accordingly and will let us know, through our Customer Care Department at **********should you require further assistance or clarity on anything.
Thanks and Regards,
Nthabiseng Phetla
Customer Care Officer.
AB
Allan B's updateReviewer Update
11 Aug 2020, 16:18Since writing the above complaint on Hellopeter, I must admit that this is the fastest responses that I have ever received from Scorpion Legal Protection, albeit that none of the 2 legal matters that were lodged with Scorpion Legal over year ago having been resolved yet, except that both matters are now being referred to the office of the Public Protector and the Motor Industries Ombudsman respectively for resolution which will most probably take another year or so, who knows.
AB
Allan B's update11 Aug 2020, 16:18
Reviewer Update
Since writing the above complaint on Hellopeter, I must admit that this is the fastest responses that I have ever received from Scorpion Legal Protection, albeit that none of the 2 legal matters that were lodged with Scorpion Legal over year ago having been resolved yet, except that both matters are now being referred to the office of the Public Protector and the Motor Industries Ombudsman respectively for resolution which will most probably take another year or so, who knows.