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Bernice I

1 reviews | Active since Sept 2018

10 Sept 2018, 08:26

Service, what service!

Trying to get anyone who knows how to assist me has been a struggle!

I have been trafferred from agent to agent, department to department. This has been going on for months

This is utterly unprofessional and to have been paying for a services for so many years and finally when I need to make use of it this is what I get. Disgusting!

0
Replies (2)
Scorpion Legal Protection
Scorpion Legal Protection's reply12 Sept 2018, 09:51
Official

Dear Bernice

Thank you for bringing this complaint to our attention.

We confirm that Mr Darius Molobi, Regional Manager responsible for our Legal Contact Centre, has contacted you regarding this complaint and that our Legal Call Centre team is currently handling your matter. We wish to apologise to you for the delay encountered in attending to your matter and we are addressing this with the responsible staff member.

We confirm also having advised you that your matter is receiving undivided attention by our Legal Contact Centre and that you will be advised of further developments regarding progress.

Should you, however, have further queries or wish to clarify anything regarding this matter, kindly do not hesitate to contact Mr Darius Molobi on *** or our Customer Care Department on ***where our staff will gladly assist you.

We trust you’ll find this in order.

Kind Regards,

Faith Mpungose,

Customer Care Manager.

BI
Bernice I's update20 Oct 2018, 11:57
Reviewer Update
Dear Faith, Kindly note the date of your response and only today do I get a response from Daruis whom does not explain to me the processes and did not try to help me understand what needs to be done, is the purpose of been a member not to receive Legal ‘Advice’? I feel this matter is still not been dealt with professionally. This is the first time I am properly utilising this service I have been paying for I expect better. I would like my matter resolved by the end of the week as my payment is deducted on time the same should apply here. Bernice