service improvement needs to be attended

hi i am a loyal client of Scorpion legal since and i still believe that they can offer the best services as compared to services of Clientele legal which i would like mention specifically as a results of its consultants.

the problem i am having with Scorpion is the turnaround time which is a huge problem to its clients.

firstly, i would like to point out the problem of calling scorpion legal when you are seeking a help. to be honest its become useless to have a policy that when you call, you still loose money on a call which takes almost 30 minutes before you get a response especially at the time of emergency.

when you call, you can loose close to 30 minutes of airtime waiting for your call to be answered after the auto system put you on a transfer line.

which means, you can be arrested and prosecuted while waiting on line to be answered while on the other hand you still loose airtime.

secondly, the email response also needs to be attended to as it can take close to a week before you get response to it.

my recommendation for the scorpion :

- emergency legal line for policy holders - whatsup emergency legal line for for policy holders - legal flexibility for referral , meaning . the brand should be able to accommodate private lawyers who are available to assists their clients where they have fallen short or at the time of emergency because some emergency needs available legal service not waiting line.

for example, i am still waiting on response which could have been resolved by now if there was emergency line and flexibility of using other lawyers who are available for clients.

like i said i am still waiting to be assisted and i don't know how long i am going to wait.