Service delivery, Attitude, Courtesy

Good day,

The staff at your Bellville branch are not very client friendly. The Gentleman Advisor at Bellville office could not assist me effectively. They have a "laid -back attitude, not very helpful at all, would like to recommend an attitude adjustment, and some sessions to be skilled in courteousness , councelling sessions in terms of addressing clients, become skilled in efficiency and effectiveness ie service delivery.

Then the response period / waiting period for a call back takes days on occasions. Language barrier certain times with some of the Agents. Sometimes not all Agents are well informed!

Ì must admit that the Services of your Durban branch are much better and more Professional and far more effective and efficient.

Training please, more training are required.

With thanks & best regards.